Privacy Policy

At Our Crystal Memories, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

We collect information that you provide directly to us when you make a purchase, browse our store, or interact with our website. This includes:

• Personal information such as your name, address, and email address
• Transaction information when you make a purchase
• Computer's internet protocol (IP) address
• Information about your browser and operating system

If you opt-in to our email marketing, we may also collect and store your email address for sending updates about our store, new products, and other information.

We use the information we collect to:

• Process your orders and payments
• Communicate with you about your purchases
• Improve our website and services
• Send you marketing communications (with your consent)
• Comply with legal obligations

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How to Withdraw Your Consent

If you change your mind after opting in, you may withdraw your consent for us to contact you or for the continued collection, use, or disclosure of your information at any time. To do so, please contact us at +86 18819236558 or mail us at:support@ourcrystalmemories.com

Our Crystal Memories Unit B13, 14D, Rainbow Building, Rainbow New Capital, No. 3002 Caitian South Road, Futian District, Shenzhen, Guangdong Province 518000, China

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Our infrastructure operates on dedicated servers hosted in Alibaba Cloud Silicon Valley (US West) Region, utilizing ISO 27001 certified facilities. All customer data is stored in encrypted MySQL clusters with daily encrypted backups to OSS storage.

Security measures include:

• End-to-end TLS 1.3 encryption for data in transit
• AES-256 encryption for data at rest
• Hardware security modules (HSMs) for key management
• SOC 2 Type II compliant access controls
• Real-time intrusion detection system (IDS)

Payment processing is handled through PCI-DSS Level 1 certified gateways. We never store raw payment credentials - all financial data is tokenized via vault services before temporary caching (max 24h) in our HSM-isolated memory stores.

Data retention policy:

• Order data: 7 years (tax compliance)
• PII: 3 years post-last activity
• Server logs: 90 days rotation
• GDPR right-to-erasure requests processed within 72h

Third-party processors:

For data access requests or security concerns, contact our DPO at dpo@ourcrystalmemories.com. Full audit reports available under NDA.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in relation to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

We use cookies to maintain session of your user. It is not used to personally identify you on other websites. Here is a list of cookies that we use. We've listed them here so you can choose if you want to opt-out of cookies or not.

• _session_id: unique token, sessional
• _visit: no data held, persistent for 30 minutes
• __uniq: no data held, expires midnight (relative to the visitor) of the next day
• cart: unique token, persistent for 2 weeks
• _secure_session_id: unique token, sessional
• storefront_digest: unique token, indefinite
• PREF: persistent for a very short period, set by Google and tracks who visits the store and from where

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at undefined or by mail at:

Our Crystal Memories® [Re: Privacy Compliance Officer] undefined